Any questions? Look here.

We know there’s lots of questions when it comes to making the switch, so we’ve got you covered!

How do I sign up with Knit?

You can get started by. creating your account here. It’s completely free with zero commitment until you are ready to run your first payroll.

Can I cancel at anytime?

Yes! You can cancel at any time and if you cancel, you’ll still have access to your account to view and download documents.

My account says it’s pending approval. How can I get my account activated?

As part of FINTRAC's latest regulatory change (see this link) all Knit clients are required to provide company documentation as part of the onboarding and client screening process. This ensures compliance with KYC/AML legislation. The director or owner of your company must also sign a Master Service Agreement.

How much does this cost? Can I pay annually?

Knit’s services are billed on a monthly basis for services rendered the month prior. You can also view our pricing here.

I’m not sure how the platform works even with the free trial. Can someone help me with this?

Absolutely! You can schedule a free demo here and someone from our team will be able to help walk you through the platform and answer any questions you may have.

Does Knit remit my source deductions to the CRA for me?

Yes, we do! We are here to help take this tedious task off your plate so you can focus on growing your team and your business.

Making the switch in the middle of the year is very daunting with all of the information that needs to be transferred. Will I get any support during the transition?

Yes. Here at Knit, we understand that the process of changing payroll providers mid-year can be an intimidating process, which is why we offer a complimentary White Glove Onboarding service. We’ll walk you through creating your account and completing company verification. We will also connect you with one of our payroll specialists, who can help with the setup of your Knit account including YTD data entry to ensure that your first payroll through Knit runs smoothly.

I have a lot of employees on my team. Is there a faster way to add all of them to the account?

You can take advantage of our Mass Employee Import feature in order to efficiently add all of your employees to your account. We also highly recommend our White Glove Onboarding services, no matter the number of employees you have, to help save you time and energy.